What is MP4?

MP4 is a digital file of a movie. It's just like the videos you record on your cellphone. It is easily edited, copied and shared. It will play on computers, tablets, smart phones and smart TVs.

Do you transfer videotapes to DVD?

​No. DVD is a 25 year old outdated technology. It lacks the versatility of digital as well as it suffers from wear and tear.

Do you send a box for my videotapes?

No. Please provide your own packing material and box. 

Where do I send my videotapes and DVDs?

Guy Chaifetz, The MP4 Center, 875 Franklin Gateway SE, Unit 332, Marietta, GA. 30067

What if my videotape is blank?

All blank tapes and TV shows are not converted and the cost is refunded.

Do you repair videotapes?

Yes. Tapes are repaired at no additional cost.

What if there's mildew on my videotape?

In most cases, mildewed tapes can be transferred provided the tape doesn't stick to itself. Should any problems occur, Pacific Video Repair can take care of them.

Do you return my videotapes and DVDs?

Yes. Your videotapes and DVDs are returned to you.

Do you keep copies of my MP4s?

Your conversions are stored in the cloud for 30 days and then deleted.

Do you provide flash drives?

Yes. Every completed order comes with a flash drive containing all the MP4 videos created from the videotapes and DVDs sent in for conversion.