FAQs
What format of videotapes do you convert?
We convert VHS-C, VHS, 8mm, Hi8mm, Digital 8, Mini DV, Betamax, Betacam and Betacam SP to MP4.
I no longer have a way to play my tapes. Will I be charged if they are blank?
No. We do not charge for blank tapes or tapes with unwanted TV shows on them. We will refund any charges on tapes submitted that do not contain family memories.
One of my tapes is broken. Do you repair tapes?
Yes. We repair your tapes at no additional cost to you.
I've heard that Quicktime has better quality than MP4. Is this true?
While Quicktime movies technically are of higher quality than MP4, their versatility across difference platforms is limited whereas MP4 is universal. In addition, the file sizes are ten times larger which keeps them from being put on a flash drive. The difference in image quality is difficult to distinguish.
Why don't you create DVD's?
DVDs were developed in the 1990's and at the time were considered the next advancement from videotape. Because they require a DVD player or DVD-rom drive in a computer to watch, they are becoming more and more limited in today's digital world. In the future anyone who converted videos to DVD will have to reconvert them to MP4.
Will I get my material back after you have converted them?
If you select the flash drive option, yes, everything will be returned. If you opt for digital download only, no. We will keep your submitted materials for 30 days and then dispose of them.
Can you improve my videotapes to make them look like high definition?
No. Old videotapes contain less than half the resolution of high definition as so it is not possible to achieve HD quality. That said, our experience is that everyone is very happy with the finished product.
What is the resolution that are my photos scanned?
Photos are scanned at 300 dpi unless requested otherwise.
Do I have to take my photos out of my albums?
No. Photos can be submitted either in albums or in stacks.
We convert VHS-C, VHS, 8mm, Hi8mm, Digital 8, Mini DV, Betamax, Betacam and Betacam SP to MP4.
I no longer have a way to play my tapes. Will I be charged if they are blank?
No. We do not charge for blank tapes or tapes with unwanted TV shows on them. We will refund any charges on tapes submitted that do not contain family memories.
One of my tapes is broken. Do you repair tapes?
Yes. We repair your tapes at no additional cost to you.
I've heard that Quicktime has better quality than MP4. Is this true?
While Quicktime movies technically are of higher quality than MP4, their versatility across difference platforms is limited whereas MP4 is universal. In addition, the file sizes are ten times larger which keeps them from being put on a flash drive. The difference in image quality is difficult to distinguish.
Why don't you create DVD's?
DVDs were developed in the 1990's and at the time were considered the next advancement from videotape. Because they require a DVD player or DVD-rom drive in a computer to watch, they are becoming more and more limited in today's digital world. In the future anyone who converted videos to DVD will have to reconvert them to MP4.
Will I get my material back after you have converted them?
If you select the flash drive option, yes, everything will be returned. If you opt for digital download only, no. We will keep your submitted materials for 30 days and then dispose of them.
Can you improve my videotapes to make them look like high definition?
No. Old videotapes contain less than half the resolution of high definition as so it is not possible to achieve HD quality. That said, our experience is that everyone is very happy with the finished product.
What is the resolution that are my photos scanned?
Photos are scanned at 300 dpi unless requested otherwise.
Do I have to take my photos out of my albums?
No. Photos can be submitted either in albums or in stacks.