Do you transfer videotapes to DVD?
No. DVD is a 25 year old outdated technology.
Do you send a box for my videotapes?
No. Please provide your own packing material and box.
Where do I send my videotapes and DVDs?
Guy Chaifetz, The MP4 Center, 1702 FM 3036, Apt 11107, Rockport, TX. 78382
What if my videotape is blank?
All blank tapes and TV shows are not converted and the cost is refunded.
Do you repair videotapes?
Yes. Tapes are repaired at no additional cost.
Do you return my videotapes and DVDs?
Only if you request for them back. Put a note in with your order. The return shipping charge is billed via PayPal upon completion of your order. Your tapes are kept at The MP4 Center for thirty days and then recycled.
Do you convert old home movie film?
No.
Do you convert foreign videotapes like PAL or SECAM?
No.
Do you convert Betamax tapes?
No.
Do you scan photos or slides?
No.
Do you keep copies of my MP4s?
Your conversions are stored in the cloud for sixty days and then deleted.
What if there's mildew on my videotape?
In most cases, mildewed tapes can be transferred provided the tape doesn't stick to itself. Should any problems occur, Pacific Video Repair can take care of them.